Fourgen Information Systems (Pvt) Ltd.
 
  4G-CMS (SMS Based Customer Feedback Management System)

FOURGEN has developed an ideal software solution to replace the conventional customer feedback system with a highly effective and efficient complaint and feedback management system via SMS technology.

Conventional Scenario ?

Customers’ complaints and comments are collected through the comment cards

It is usually observed that comments cards are either not available at the restaurants or if the procedure of comments/feedback collection is being followed then those are hardly been checked or the complaint of the customer had been brought into consideration.

Result?

No or less follow-up on customer complaints/feedback leads to the high level of dissatisfaction.Customers are best judge of your services and products, and with no or less straight coordination with your customers, opportunity of improvising services and products is usually missed